Refund policy
SEALED TCG PRODUCT RIPS & TEARS ON PLASTIC
Tears and rips in the factory plastic for sealed TCG products and shelf wear is a common issue in a retail environment. Often times products have been shipped over many many kilometers to us from manufacturers and distributors. Minor shelf wear and tears in plastic will not be a reason for refund, store credit, or exchanges. We do our best to ensure product is shipped in the best condition possible, and will contact you via a phone call or email in the event we have noticed otherwise while picking the product.
If you want to be 100% sure of a products condition (i.e. it will be kept in a sealed collection), please leave a note when placing your order, or call/email and we will do our best to accommodate the request.
RETURNS & REFUNDS
Infinity Cards & Collectibles is currently not accepting any returns/refunds on all TCG products including card singles and/or sealed TCG products.
ORDER CANCELLATIONS
If you would like to cancel your order, the request must be within 24 hours of when the order was processed. You will be refunded to your original method of payment.
WE RESERVE THE RIGHT TO CANCEL AN ORDER FOR ANY REASON. IF WE DO YOU WILL RECEIVE A FULL REFUND.
ABANDONED ORDERS
To ensure accurate inventory management and timely service, we maintain a strict policy regarding unclaimed or abandoned orders. This policy outlines what happens when a customer does not pick up, claim, or respond regarding their order within the specified timeframe.
An abandoned order is any in-store pickup that has been ready for pickup, completed, or awaiting customer response and remains unclaimed for over 120 calendar days from the date the customer was first notified that the order was ready.
We will make reasonable efforts to contact the customer before considering an order abandoned:
Initial Notification: Sent when the order is ready for pickup or completion.
Reminder Notices: One or more follow-ups may be sent before the 120-day period expires. All notices will be sent via the contact information provided at the time of order (customer account email).
If no response or pickup occurs within 120 days, the order will be considered abandoned. At that time the item(s) will automatically be reclaimed, at the store’s discretion and the store assumes no further liability for the order or its contents.
If you anticipate a delay in pickup or need an extension, you must contact us before the 120-day period ends. Extensions may be granted at the store’s discretion, depending on inventory space and item type
EXCHANGES
Infinity Cards & Collectibles is currently not offering exchanges on products including card singles and/or sealed TCG products.
STORE CREDIT
All store credits redeemed and issued must be an account under the recipient’s name associated with the account, no exceptions. All store credits are not transferrable in any case.
Store credit has no cash value and cannot be redeemed as such.
MISSING COMPONENTS IN FACTORY SEALED PRODUCT & FACTORY ERRORS
If a sealed product you purchase contains damaged or missing components, please contact the game’s publisher or manufacturer for their replacement policies. Should you require assistance in contacting with those parties, please feel free to contact Infinity Cards & Collectibles, we will be happy to assist. In most cases the publisher/manufacturer will replace free of charge.
DAMAGED PRODUCT
Upon receipt of your parcel, it is recommended for you take before and after photos or videos of your parcel and contents. If you received damaged products, you are required to notify us via email at hello@infinitycards.ca within 24 hours of delivery.
Important note: Should you decide to unseal or open your damaged product, we will not further process any claims you may have and you will have void and will not qualify for any returns, exchange, replacements, and/or any shipping courier claims.
DAMAGED CARDS
If you receive card singles for any TCGs and the condition is not what you purchased in the description of the product. It is recommended that you take photos or videos of the card single and notify us at hello@infinitycards.ca. We will work with you in a timely and effective way to ensure we arrive at a fair resolution. We may issue partial refunds, 100% refunds, exchanges, store credit, or an alternative resolution method may be offered.
HANDLING TIME
All orders under normal circumstances are subject to a 1-5 business days handling time before shipment. In holiday peak season orders are subject to 6-10 business days processing. Order may be subject to delays or errors. All delivery times are estimated, they are not guaranteed delivery times. Delays may be subject to but are not limited to pandemic, holidays, high demand, human error, unforeseen circumstances, weather, or network.
Infinity Cards & Collectibles is not responsible for any manufacturer defects including but not limited to printing errors, factory damage, or missing contents from sealed product. Should you be affected, we will assist in contacting the publisher or manufacturer’s claims department and they can directly resolve the issue.
Policies found on this page may change at any time without notice.
PRICE CHANGES ON SALES & EVENTS
Infinity Cards & Collectibles will not offer refund or store credit adjustments when we have storewide sales including but not limited to holidays, events, and reduced priced products. All sales are final on all sales. For sales requiring a code at checkout, a code must be entered to qualify for the sale price.
WE RESERVE THE RIGHT TO CANCEL AN ORDER FOR ANY REASON. IF WE DO YOU WILL RECEIVE A FULL REFUND.